Open this when a common question needs settling before you reach a person.
trustHow long does account verification take after I upload documents?+
Verification typically finishes within 71 hours. Once proof of identity, proof of address and payment method confirmation are all in, the team reviews them in that window. You will be told the outcome by e-mail at the address you registered with.
trustWhere do I ask for a copy or deletion of my data?+
Send the request to
[email protected] and the team handles it under its data rules. Copies of your personal data are provided, and deletion is carried out where the law allows. Replies come back to your registered e-mail.
trustWhere is Casinonight licensed and what is the licence number?+
Casinonight LLC holds a licence issued by the Anjouan Offshore Finance Authority. The licence number is ALSI-500267 and the company number is 747964. The registered address is Bandar Salaam, Mutsamudu.
trustWhy can I get help at night and on weekends?+
Support runs around the clock, so every day and every hour has a person behind it. Nights and weekends are covered just as weekdays are. Live chat and the phone typically answer within three minutes, while e-mail replies tend to land within six hours.
trustWhy is support offered in more than one language?+
Advisers handle English, German, Finnish and Norwegian. Pick whichever you are most at ease in, across chat, e-mail or phone. The person answering will reply in that same language.
trustWhat happens when I close my account?+
Ask support to close your account and the team confirms the step by e-mail. Before closure, any pending withdrawal should be cleared so nothing is left behind. Note that each player may hold only one account here.
trustWhat if the answer I get does not satisfy me?+
Raise it with support first so the team can look again at your case. If the reply still does not settle it, you can take the matter to the Anjouan Offshore Finance Authority, the named regulator. Keep any chat or e-mail as a record.